Our products and services are designed to ensure a swift and efficient delivery process to enhance your gaming experience.

1. Recharges: Recharges made within the Yes Rummy APP are credited to your account immediately, ensuring that your gaming is uninterrupted.

2. Digital Items Delivery: All items acquired from the Yes Rummy APP are delivered to your game account within 24 hours. This ensures that you can enjoy your purchases without significant delays.

3. Withdrawals: Withdraws from Yes Rummy are processed and completed within 1-7 working days, depending on the payment method chosen.

● The conditions for Return

1. The payment is successful but not received by the player.

2. Due to app technology problems, it can’t provide game services for players for a long time.

3. Due to payment loopholes, players pay repeatedly.

● How to Return

1. Contact customer service via WhatsApp or email to describe the problem.

2. The customer service staff will reply you as soon as possible and actively assist in solving the problem.

3. If your problem is not properly resolved. We will initiate a refund for you.

4. Usually it will be returned to your fund account within 5 working days.

● The following scenarios you can't Return

1. Recharge has arrived, and you have consumed part of it.

2. Payment time over 3 days.

3. There is clear evidence that you cheat in the game and cause harm to other players, so limit your trading.

You can check your recharge history, including successful , failed and pending records from the [AddCash]-[History] section in the game. If you have any questions about your order, please contact customer service and provide your Recharge ID for inquiry. You can also check the order status from the bank account/credit card/wallet that was used for payment. If you have any further questions, please feel free to contact us via email or in-game feedback, and we will be happy to assist you.